Shipping
Customers can track their shipments by calling our toll free # 1-800-938-7397
How Your Door Will Be Packaged:
Dealing with a freight carrier is different than using UPS or FedX. Our solid wood door is heavy and weight around 50 pounds+ crate. You will need at least 2-3 people to unload. Door units are easier to manage once removed from crate. Do not expect a truck driver to help you unload. You can ask a truck driver for assistance if you are to offer them some tips.
Shipping Damage:
We will replace any damaged doors in prompt fashion. Very rarely are there any issues unless an item is damaged in transit. We strongly encourage you to contact us immediately if you see any damage. We do ask that you inspect shipments thoroughly upon arrival and prior to signing the receipt. Damaged shipments should be refused or received with notation of apparent damage.
Delivery Time-Frame:
Door slab orders ship in 4-7 working days.
Door Limited Warranty
All doors are warranted for 5 years from the date of shipment to be of good material and workmanship, and to be free from defects at the time of shipment that would render them unfit for the purpose for which each door is recommended. Before leaving our warehouse all door has been inspected at least 3 times for any defects and is packaged to protect the door in transit.
Should the warranted door be found to contain defects as stated above, we either repair any door without charge, or replace any door without charge in the stage of fitting and/or finishing as it was originally supplied, or refund the price received for the door. No labor or installation expenses are covered by this warranty.
Handling, Finishing, and Installation Instruction
- Doors shall not be exposed to excessive heat, dryness, humidity, or direct sunlight prior to finishing.
- Deliver doors to the jobsite after plaster is dry. If doors are stored on the jobsite for more than one week, all edges must be sealed.
- All hardware locations, preparations, and methods of installation must be appropriate for the specific door.
There are no warranties that extend beyond the preceding. Malibu Doors shall not be liable for consequential, indirect, or incidental damages or for any amount in excess of the manufacturer's price for the shipment involved, whether the claim is for breach of warranty or negligence.
Doors Schedule
Payment Terms:
All orders must be prepaid by credit card, cashier's check, money order, wire transfer, or personal check. All orders must be paid in full before delivery.
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